September 27th, 2009
Obtaining Info from Your Customer Base
The single most vital way to build customer goodwill is to request customers’ consent before adding them to an email marketing list. Equally important is the idea of collecting data at every point of interface with a customer. Keep the process simple and clear. Accumulate only the information for your email marketing list that will best assist your business. Commit to protecting the integrity of your data by not giving your email lists to 3rd parties and notify your customers of this policy. Make sure the privacy policy can be easily seen.
The Welcome Message
Once customers have opted in to receive email services, show a sample email so they can gather what to expect. Offer a choice of formats such as HTML or plain text. Test the validity of the email with an incentive-laden welcome message. Be certain you put links to things such as your unsubscribe links in your message.
Organizing Your Lists
It’s important you respond as quickly as you can to eliminate bad email addresses and handle opt-out requests. Don’t flood customer inboxes with unwanted mailings. Doing so might generate complaints that could get you banned by your ISP (Internet service provider). While using motivation like contests, free offers or sweepstakes might seem to be a good way to build a list, more than likely many people will be interested only in the offer and not in receiving regular communications from your email campaigns.
Final Thoughts
Take proper note of the information your customers provide, and know them well. Be aware that good entries are more important than plentiful entries. And last, include a FTAF (forward to a friend) link in your targeted email marketing so recipients can reveal them without any problem to others. Don’t automatically add FTAF recipients to your master list.
The best way to design and execute a successful email marketing solution in the UK is to rely on the counsel of an email marketing company.
Email services allow for a high degree of personalization, such as addressing the customer by name or skewing copy according to gender. In addition, the ability to fully track an email marketing campaign is immeasurably useful. The associated metrics virtually occur in real time. A reliable email service provider firm can also segment the results to fine-tune future campaigns based on demographics like age, gender, marital status and income or profession.
Many businesses in the UK who implement an email marketing solution realize an excellent return on investment and improved customer relations
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